We sincerely hope that you are satisfied with your SomySo order. If you would like to exchange an article or return it completely, this is possible within 14 days after receipt of the goods.
The return is free of charge for an exchange or a return for the customer and must be made by an address from Switzerland or EU country. Failure to do so may result in additional fees, taxes, and customs fees, which must be borne by the customer.
The general right of exchange applies only to new, unused, unwashed, uncleaned and impeccable SomySo articles, which have attached all labels. Please make sure that all returned items meet these guidelines. An exchange or return that does not comply with our guidelines can not be accepted and will be returned to the customer.
Conditions for the exchange:
We would like to change your SomySo article to another size. The exchange into another color or another article is not possible. We offer a free exchange only once for the same item in a different size.
1. Send us an email to SomySo and reserve your desired item for the exchange.
2. In your e-mail for the article you would like to exchange, write a return reason. If you only want to return the item, please enter the reason for the return.
3. Please place the item carefully packed in the package, close it and stick it.
4. Once the package has arrived at SomySo, you will receive a confirmation message.
5. Your already reserved SomySo item for the exchange will be promptly shipped and you will receive a shipping confirmation. In the case of a return the purchase sum will be refunded within 14 days.
Terms of return:
We can accept returns only for new, unworn, unwashed, uncleaned and impeccable items, of which our labels have not been removed. Our team will carefully check each return. We ask for the return in a parcel delivery. If you would like to return more than one article from your order, you must return it to SomySo in one single shipment.
Only returns from the respective delivery country will be accepted. If, for example, the delivery was shipped to Germany, the return shipment will only be accepted from Germany
Reimbursement of the purchase price:
After the return has been received by us and the articles have been checked, we will inform you by e-mail about the credit to be made. Refunds will be made within 14 days of the originally selected payment method and the same currency as the purchase. All information about the right of revocation in our terms and conditions. Our team SomySo will be pleased to answer your questions.